Resources for Borrowers

If you are in default on your loan, we understand that this may be a difficult and awkward time for you. We will respectfully answer your questions and, to the extent possible, help you return your loan to current status.

To learn more about your rights as a borrower, please visit any of the following Web sites:

Federal National Mortgage Association, commonly known as Fannie Mae, is a United States government-sponsored enterprise. Fannie Mae's webiste under Relief Option provides resources to homeowners whether homeowners are looking for Options to Stay In Your Home or Options to Leave Your Home.

Federal Home Loan Mortgage Corporation (FHLMC), commonly known as Freddie Mac, is a publicly traded, government-sponsored enterprise (GSE). Freddie Mac's webiste under Relief for Homeowners and Renters offers a step-by-step guidance to homeowners and Options for Avoiding Foreclosure.

U.S. Department of Housing and Urban Development, commonly known as HUD, administers programs that provide housing and community development assistance. The Department also works to ensure fair and equal housing opportunity for all. On HUD's webiste under Avoiding Foreclosure there are a number of programs to assist homeowners who are at risk of foreclosure and otherwise struggling with their monthly mortgage payments.
Get free counseling from the U.S. Department of Housing and Urban Development

NeighborWorks America is a public nonprofit corporation created by Congress that tries to help homeowners by providing counseling and legal and financial assistance. The NeighborWorks website helps homeowners know and understand your options.
Call 1-888-995-HOPE (4673). Connect with a HUD-approved housing counseling agency. The housing counselors at this hotline can speak with you regarding all of your options.

The Consumer Financial Protection Bureau (CFPB) is an agency of the United States government responsible for consumer protection in the financial sector. Their website offers additional resources and assistance to consumers.

*The statements made on this web page and any page that follows within the Fidelity Residential Solutions website are not intended, and shall not be construed to expressly or impliedly issue or deliver any form of written guaranty, affirmation, indemnification, or certification of any fact, insurance coverage or conclusion of law.