Comprehensive Default Management Services


A resource for full-service default management


Rely on a full-service provider with the experience and financial strength to handle both routine and complex, high-liability default cases that require multi-layered documentation and verification.

 

We give our clients the confidence that comes from extensive default management experience, exacting attention to detail, and the financial foundation to protect them from losses.

Well-managed processes that mitigate risk

Choose a default management solution that has been designed with precision. We apply multiple checks and validations, from the time we receive your case file to the point where we take the property to sale, if foreclosure is the final resolution. All files receive supervisor-level review at critical points during the process to ensure file integrity and completeness, with a final, comprehensive review by a senior production center manager.

You can be sure that your case files meet state regulations and guidelines established by investors, because we continuously monitor for regulatory and policy changes, updating our default management processing to ensure you are 100% compliant.

While our processes stress strict adherence to timelines, the desire to “get it right” supersedes the urge to “get it done.”

Technology that enables efficient and responsive service

We have the capacity and the technology to provide our clients uninterrupted and responsive service through our regional processing centers, which are linked by a case management workflow application that integrates with leading loan servicing systems.

Receive quick, reliable answers to questions and real-time status reporting. Our production teams are trained and equipped to answer most questions in a single communication, and motivated to deal with exceptional issues that invariably occur in default management.

Prepared for any contingency

Our network of regional operating centers provides local support and management representation while delivering the capacity of a large-scale default management services company. Know that your case files are protected by disaster recovery and business resumption plans that ensure continuity of service and performance under any circumstance.

Sensitivity for consumers

These can be awkward times for the people whose loans are in default. We support borrower inquiries like payment, pay-off amount and status inquiries on default and foreclosure processing, and we do it with respect for the rights of the consumer.

Special services we provide our clients

We offer several specialized services to support your default management efforts:

  • Title policy proofing and verification to eliminate defects
  • Title curative services that perfect your interest in real property
  • Preparation of governmental conveyances to help you comply with HUD requirements
  • Deed-in-lieu services, as an alternative to foreclosure